Return & Exchange Policy

Return & Exchange Policy – PartyCraze Last Updated: 5 September 2026 PartyCraze provides balloon decoration, birthday decoration and event decoration services. Since our services are customized and prepared specifically for each event, the following Return & Exchange Policy applies. 1. No Physical Product Returns PartyCraze primarily provides customized decoration services. Therefore, physical product return or exchange is generally not applicable to customized decoration work, balloons, backdrops, props or other materials arranged specifically for an event. 2. Exchange / Modification of Services Customers may request changes to their booked decoration service before the event, subject to availability. Possible changes may include: - Decoration theme - Colour combination - Decoration package - Selected props or items - Event date - Additional or reduced services Additional charges may apply depending on the requested changes. 3. Unavailable Items If a specific decoration item is unavailable, PartyCraze may replace it with a similar or comparable item of suitable quality. Such replacement will not normally qualify for a refund or exchange. 4. Completed Services Once the decoration setup has been completed and accepted by the customer or event representative, returns or exchanges are generally not applicable. If the customer identifies a genuine service-related issue, they should immediately contact the PartyCraze team so that we can assess and, where reasonably possible, rectify the issue. 5. Customer-Requested Changes Changes requested after preparation or setup has started may not always be possible. If a change can be accommodated, additional charges for materials, labour, transportation or time may apply. 6. Incorrect or Damaged Items If an item supplied by PartyCraze is materially different from the confirmed booking or is damaged before setup, please inform our team as soon as possible. Where reasonably possible, PartyCraze may replace or rectify the affected item. 7. Refunds A refund is not automatically available simply because the customer changes their mind after booking or after the service has been prepared. Any approved refund will be handled according to PartyCraze's applicable Cancellation & Refund Policy. 8. How to Request an Exchange or Service Modification Please contact us as soon as possible: PartyCraze Shop No. 2, Kamal Market Pipra Road, Ram Krishna Nagar Patna – 800030, Bihar, India Phone / WhatsApp: 9234911811 Email: [email protected] Instagram: partiescraze 9. Policy Updates PartyCraze may update this Return & Exchange Policy from time to time. The latest version will be published with the revised “Last Updated” date.